Refunds & Returns

We are sure that you will love your order but if for any reason you’d like to return it please email hello@happysundaystudio.com

Please note that personalised items are non returnable under the Consumer Contracts Regulations.

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Returns

You have 14 days from the day you receive your order to inform me via email hello@happysundaystudio.com that you wish to return your order. If you contact me after this time, I may not offer you an exchange or a refund.

Any product(s) returned to me must be returned in the same condition that the product was received, including outer packaging. Return postage is at the buyers expense and returned items must be received within 14 days of you informing me that you wish to return the item. Refunds will be issued within 3 working days of me receiving the goods in a resaleable condition.

Please note I recommend that you get proof of postage when posting your returns to protect yourself as I can not issue refunds if the item(s) you return to me are lost in the post unless you have proof it was sent back. If you are returning an item over £50, please consider using a trackable shipping service or purchasing shipping insurance. I can’t guarantee that we will receive your returned item.

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Faulty or damage items

In the unlikely event that a faulty item has been dispatched please contact me as soon as possible (must within 14 days from the day of receiving the order) via email hello@happysundaystudio.com. Please include photographic evidence of the faulty product with your correspondence if it is deemed to be faulty, I will arrange for the item to be returned and send a replacement item.

I aim to have all orders arrive in the same condition that I dispatch them and invest in quality packaging materials to ensure this. However occasionally things happen that are beyond my control once the order has been dispatched. If you receive an order that you believe to be damaged in transit, please contact me as soon as possible (must within 14 days from the day of receiving the order) in writing via email hello@happysundaystudio.com. Please include photographic evidence of the damaged product and the damaged packaging with your message. if deemed the item to be damaged in transit I will arrange for the item to be returned and send a replacement item within 3 working days of receiving the returned faulty product.

If you wish to return an order for any or the reasons stated above contact us in writing via email  hello@happysundaystudio.com including the following information. 

• Order Number
• Your Name and contact details
• The Product(s) you wish to return
• Your reasons for returning
• Any Photographic evidence (faulty/damaged items) 

Once your return has been received and inspected, I will send you an email to notify you that I have received your returned item.

If approved, your refund will be processed to your original method of payment within a certain number of days.

Please return your product to:

Happy Sunday Studio,
114 Seafield Road
Bournemouth
Dorset
BH6 3JL