FAQs
We have tried to answer as many questions as we can but if you have any other queries please just contact us via the form at the bottom of this page or on email: hello@happysundaystudio.com.
Ordering
How do I place an order?
Orders can only be placed through the website by completing the checkout process including any personalised details as requested to complete your order. Please follow the instructions carefully and make sure you complete all required fields correctly.
For custom colour or custom quote orders please keep an eye on your inbox for emails including draft colour and quote layouts. These will require approval before proceeding to the next stage. Emails will be received from hello@happysundaystudio.com Please check your junk folder if you have not received an email within a week of placing your order.
When will I receive my order?
EVERY ITEM IS MADE TO ORDER.
Although I do my best to get orders sent out within a week, during busy periods and school holidays please allow up to 2-3 weeks for dispatch.
If you require something by a certain date or if you have any special requests, please get in touch and I will see what I can do.
Please see our Shipping Policy for more details
How do I know you have received my order?
You will receive an automated email confirmation once your order has been received. This email will contain all your order details please check them carefully and contact me ASAP if there are any errors or omissions. If you do not receive an email form me check your spam folder if the email is not in your spam folder, I may not have received your order in which case please contact me on hello@happysundaystudio.com.
Personalised Designs
Will I see a proof of my custom design?
I will email you a rough draft of your custom colour and custom quote banners, usually within a week of the order being placed, please allow slightly more time during busy periods and school holidays. This draft will need to be approved before completing and dispatching your order. You will have the opportunity to change your colours and layout a reasonable amount of times to help ensure your satisfaction with your order.
Do you check the spelling and grammar of any personalised text I submit?
No, I do not check for spelling and grammar. I will presume any errors are intentional and will cut the letters according to your request. However, on custom quote banners you will have the opportunity to rectify any mistakes once the rough draft has been emailed to you, providing the number of letters does not change dramatically, in which case a charge may be incurred.
Can help me choose or match colours for personalised orders?
If you are finding it difficult to choose your colours, I am happy to pick for you from my extensive range of felts and fabrics and can also match to any images you send me for a truly customised order.
Do you take commissions?
It depends on what it is, we are always happy to hear your ideas so feel free to get in touch hello@happysundaystudio.com
Can I request a fabric or colour not available on your website?
Get in touch with any personalised requests and I will see what I can do as I have a large selection of colours and printed fabrics not commonly available on my website.
Do your products include VAT?
I am not VAT registered so No VAT is not included in the product price.
General queries
Do you sell to trade/wholesale?
I am always willing to discuss any wholesale proposals/opportunities you may have so if you would like to discuss stocking my products in your shop or website, please get in touch hello@happysundaystudio.com
Do you offer discounts?
Occasionally we run sales or offer discounts. The best way to find out about these is to follow me on Instagram @happy_sunday_studio and sign up to my newsletter which you can do by clicking here .... Please note these sales and discounts are only available during the allocated time frame and cannot be used retroactively.
Where are you based?
Happy Sunday Studio is based in Bournemouth, on the South Coast of England.
Do you have a shop I can visit?
Happy Sunday Studio currently only exists as an online shop.
Can I visit your studio?
My studio is at my home and it is chaotic to say the least. Sadly, it is not practical to allow members of the public access to my studio but you can get an insight to what it's like by following me on Instagram @happy_sunday studio.
How do I contact you?
I prefer to deal with all enquires via email hello@happysundaystudio.com. I set aside days of the week to respond to all my emails and aim to reply to all correspondence within 1-3 working days.
How large will my banner be?
All information regarding the size of your banner or garland will be on the listing page for that product. If you require an Item in a different size, please advise before purchasing as your order may be eligible to an upcharge
Please note on custom banners the size will be stated on the rough draft email you receive. These will usually be within my standard sizes between 35x30cm, up to 75 x 38cm unless otherwise stated
Who makes the products?
All products are designed and made by me, Anna, at my home in Bournemouth that I share with my husband and 2 kids
How long will my banner or garland last?
A life time if cared for correctly. See my tips on how to care for your item here.
Can I feature your designs on my blog/publication/website?
I love to see my products featured in publications and on blogs all I ask is that you contact me via email hello@happysundaystudio.com with links to your blog/publication/website so I can share it on my socials.If you require high-res images of my products for printed publications let me know.
Delivery & Returns
What is your refunds & returns policy?
Please read my Refunds & Returns policy here.
I live locally to you can I collect my item?
Sometimes, get in touch to ask if it is convenient on hello@happysundaystudio.com
How do I cancel my order?
Under Consumer Contracts Regulations your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it. Only non-personalised/custom items are eligible for cancellation, personalised orders will only be cancelled at my discretion if I have not started to make the order.
How do I return an order?
Under Consumer Contracts Regulations only non personalised/custom products are eligible for return and you must contact us within 14 working days from the day you receive your order if you wish to return. Please see our Refunds & Returns Policy for full instructions on how to return an order.
Why can I not return my personalised order?
Under Consumer Contracts Regulations personalised and custom products are not eligible for returning as the item was made to your personal specifications and we are unable to resell it.
Contact us
If you have any more queries please contact us via the form below or on hello@happysundaystudio.com, we aim to get back to you within 3 days.